Refund policy

Return / Exchange Policy

We are unable to accept returns or exchanges on items that have been worn, washed or tags removed.

Items purchased as SALE ITEMS, BLACK FRIDAY coupon codes and items purchased in HOLIDAY WEAR categories are not eligible for returns or exchanges. 

You may contact us up to 7 days after delivery confirmation if you need to return a regular wear item. Please contact us to receive a return label. Item being returned must include customer name, email and / or order number. Item must be in unused condition and in original packaging. Once it is returned to our facility and found to be in new and unworn condition, we will then issue the refund. 

Customers are responsible for all return costs associated with shipping fees. Rome + Ruby is not responsible for lost or mis-directed return packages. We suggest adding tracking to your return, to ensure your item is received.  

If you wish to exchange item, customers must follow the same process as noted for returns as above. We suggest returning first and then purchasing the correct item.

Rome + Ruby has the right to refuse return of any item having been worn/washed or other.

Returns over $200 will be subjected to a 20% restocking fee.

If an item is damaged upon delivery, please contact us within 24 hours of delivery.

If an item is being returned that was given as a gift - we require an order number, customer name or email to verify original purchase. A store credit will be issued once the return is processed. 

Proof of purchase is required for items to be eligible for return credit. Processing time of return refunds is 1-3 business days.